Our Process

Your journey starts with a call or online enquiry. We'll respond within 2 hours during business hours.

1. 1

   Make Contact

   Call us on 020 4569 0526, email info@britsconstructionservices.co.uk, or fill in our online enquiry form.

   Your responsibility

   Provide basic details: name, contact info, project type, rough budget, and timeline.

2. 2

   Initial Discussion

   We'll have a 15 to 20 minute call to understand your project requirements and answer initial questions.

   Your responsibility

   Be ready to discuss your project goals, budget range, and ideal timeline.

3. 3

   Enquiry Confirmation

   We'll send you a confirmation email with next steps and what to expect.

   Your responsibility

   Review the information and confirm you'd like to proceed.

We'll visit your property to assess the site, discuss your requirements in detail, and take measurements.

1. 1

   Schedule Survey

   We'll arrange a convenient time for the survey, typically within 5 working days.

   Your responsibility

   Ensure someone over 18 is present. Clear access to relevant areas.

2. 2

   Site Assessment

   Our director or senior surveyor will assess the site, take measurements, and discuss your requirements in detail.

   Your responsibility

   Walk through your requirements, show us what you want to achieve, ask questions.

3. 3

   Initial Advice

   We'll provide initial advice on feasibility, potential challenges, and rough budget.

   Your responsibility

   Take notes, ask questions about anything unclear.

We'll prepare a detailed, fixed price quote with full breakdown of all works.

1. 1

   Quote Preparation

   Our team will prepare a detailed quote including all materials, labour, and project management.

   Your responsibility

   None - we do all the work.

2. 2

   Quote Presentation

   We'll present the quote in person or via video call, walking you through every line item.

   Your responsibility

   Review the quote, ask questions, request any adjustments.

3. 3

   Quote Revision (if needed)

   If the quote exceeds your budget, we'll suggest value engineering options to reduce costs.

   Your responsibility

   Decide what's essential vs. nice-to-have, approve revisions.

Once you're happy with the quote, we'll prepare the contract and you'll pay the initial deposit.

1. 1

   Contract Preparation

   We'll prepare a JCT domestic contract with all agreed specifications, timeline, and payment schedule.

   Your responsibility

   Review the contract carefully, ask questions about any clauses.

2. 2

   Contract Signing

   Both parties sign the contract. You'll receive a copy for your records.

   Your responsibility

   Sign the contract, pay the 10% deposit.

3. 3

   Project Setup

   We'll set up your project file, assign your site manager, and schedule the design phase.

   Your responsibility

   None - we handle everything.

Optional: If you do not already have drawings and engineering in place, we can coordinate that stage for you.

1. 1

   Optional: Design Services

   If you do not already have plans, we can coordinate architectural drawings through our design partners or work with your chosen architect.

   Your responsibility

   Review drawings, request any changes, approve final version.

2. 2

   Optional: Structural Engineering

   We can arrange structural calculations through our engineering partners or work with your chosen structural engineer.

   Your responsibility

   None - engineer handles everything.

3. 3

   Design Approval

   Once the drawings are approved, we move to any planning, Building Regulations, or party wall steps that apply to your project.

   Your responsibility

   Approve final design in writing.

Optional: If your project needs planning permission and that service is part of our agreed scope, we can coordinate the application for you.

1. 1

   Application Preparation

   Where we are handling the pre-construction paperwork, we prepare the required documents including drawings, forms, and any supporting planning information.

   Your responsibility

   Provide any additional information requested.

2. 2

   Application Submission

   We submit the application to the local planning authority and coordinate any follow up that comes back during validation or review.

   Your responsibility

   Approve the submission and cover the local authority fee where applicable.

3. 3

   Planning Determination

   The planning authority will review the application and either approve it, approve it with conditions, or refuse it.

   Your responsibility

   Review the outcome with us and confirm any next steps if conditions need to be discharged.

If you already have your own architect or approved planning consultant, we simply work with their drawings and approvals instead of handling this stage ourselves.

Optional: Building Regulations approval is required for construction work, and we can coordinate the submission when it forms part of our agreed scope.

1. 1

   Application Preparation

   If required, we prepare or coordinate the technical information needed for Building Control review.

   Your responsibility

   Approve the final technical package if this stage sits within our agreed scope.

2. 2

   Application Submission

   We submit to Building Control, whether that is the local authority or an approved inspector, and coordinate any technical queries.

   Your responsibility

   Cover the application fee where applicable, unless it is included in your agreed package.

3. 3

   Approval

   Building Control reviews the submission and may raise queries before approval is issued.

   Your responsibility

   None if we are coordinating this stage. If you have your own architect or engineer, we work directly with them instead.

If your architect, engineer, or approved inspector is already handling this stage, we build to their approved information and coordinate inspections on site.

Optional: If the work affects a party wall, boundary, or nearby foundations, a Party Wall Agreement may be needed before construction starts.

1. 1

   Party Wall Notice

   Where requested, we help prepare the information needed for formal Party Wall notices and can coordinate with your surveyor.

   Your responsibility

   Confirm neighbour details and appoint a Party Wall surveyor if one is needed.

2. 2

   Neighbour Response

   Neighbours have time to consent or dissent. If they dissent, Party Wall surveyors will need to be appointed to manage the process.

   Your responsibility

   Keep communication open with neighbours and respond promptly to surveyor requests.

3. 3

   Party Wall Award

   If neighbours dissent, the surveyors agree a Party Wall Award that sets out how the work can proceed.

   Your responsibility

   Pay surveyor fees where applicable, often around £700 to £1,500 per neighbour.

Not every project needs a Party Wall Agreement. If you already have your own surveyor, we work with them and follow the agreed award or notice procedure.

The physical construction begins! We'll set up the site and start groundworks.

1. 1

   Site Setup

   We'll set up site facilities, welfare facilities, and protect existing structures.

   Your responsibility

   Clear the work area, provide access, remove any obstacles.

2. 2

   Groundworks

   Excavation for foundations, drainage alterations, and utility diversions.

   Your responsibility

   None - construction team handles everything.

3. 3

   Weekly Progress Report

   You'll receive a written report every Friday showing progress, next week's plan, and any issues.

   Your responsibility

   Review the report, raise any concerns.

Foundations are poured and the main structure (walls, floors, roof) is built.

1. 1

   Foundations

   Concrete foundations are poured and cured. Damp proof course is installed.

   Your responsibility

   None - construction team handles everything.

2. 2

   Walls & Floors

   Blockwork or timber frame walls are built. Ground floor is constructed.

   Your responsibility

   None - construction team handles everything.

3. 3

   Roof Structure

   Roof timbers or steel beams are installed. Roof covering is applied.

   Your responsibility

   None - construction team handles everything.

All the hidden services are installed: electrics, plumbing, heating, and data.

1. 1

   Electrics First Fix

   Cables are run to all socket, switch, and light positions. Consumer unit is installed.

   Your responsibility

   Confirm socket and switch positions before walls are closed.

2. 2

   Plumbing First Fix

   Water pipes, waste pipes, and heating pipes are installed.

   Your responsibility

   Confirm bathroom and kitchen layouts.

3. 3

   Heating First Fix

   Boiler position confirmed, underfloor heating manifolds installed, radiator positions set.

   Your responsibility

   Confirm heating preferences (radiators vs. underfloor).

Walls are plastered, then all visible services are installed (sockets, lights, taps, etc.).

1. 1

   Plastering

   All walls and ceilings are boarded and skimmed. Plaster needs 2 to 3 weeks to dry.

   Your responsibility

   Ensure good ventilation to help plaster dry.

2. 2

   Electrics Second Fix

   Sockets, switches, and light fittings are installed. Consumer unit is completed.

   Your responsibility

   None - electrician handles everything.

3. 3

   Plumbing Second Fix

   Taps, toilets, basins, showers, and radiators are installed.

   Your responsibility

   None - plumber handles everything.

Final finishes are applied: painting, flooring, tiling, and kitchen/bathroom installation.

1. 1

   Decoration

   All walls and ceilings are painted or wallpapered. Woodwork is painted.

   Your responsibility

   Confirm colour choices before work starts.

2. 2

   Flooring

   Floor coverings are installed (tiles, wood, carpet, etc.).

   Your responsibility

   Confirm flooring choices and ensure materials are on site.

3. 3

   Kitchen & Bathroom

   Kitchen units, worktops, and appliances are installed. Bathroom sanitaryware is fitted.

   Your responsibility

   Ensure all units and sanitaryware are delivered on time.

We conduct a thorough snagging inspection and hand over your completed project.

1. 1

   Snagging Inspection

   We conduct a thorough inspection and create a snag list. You're invited to do the same.

   Your responsibility

   Walk through the project, note any issues, create your snag list.

2. 2

   Snagging Rectification

   We fix all snags on our list and yours. This typically takes 3 to 5 days.

   Your responsibility

   Allow access for snagging works.

3. 3

   Handover

   We hand over the keys, certificates, warranties, and handover documents. The final stage payment is made, with the agreed 5% retention held back until the end of the defects period.

   Your responsibility

   Complete the final stage payment, keep all handover documents safe, and note any outstanding defects during the retention period.

For 3 months after handover, we'll return to fix any issues that arise.

1. 1

   Settling In

   As you use the space, minor issues may appear (plaster cracks, door adjustments, etc.).

   Your responsibility

   Note any issues as they appear.

2. 2

   Report Issues

   Contact us with any issues. We'll schedule a visit to rectify.

   Your responsibility

   Report issues promptly, allow access for repairs.

3. 3

   Final Inspection

   At 3 months, we'll do a final inspection and release the retention payment.

   Your responsibility

   Confirm all issues are resolved, approve retention release.

Your 15 year structural warranty begins. We are always here if you need us.

1. 1

   Warranty Registration

   Your structural warranty is registered. You will receive documentation.

   Your responsibility

   Keep all warranty documentation safe.

2. 2

   Ongoing Support

   We're always available for advice, even years after completion.

   Your responsibility

   Contact us if you have any questions or issues.

3. 3

   Warranty Claims

   If structural issues arise, contact us directly. We will assist with any claims.

   Your responsibility

   Report structural issues promptly to us.